At Alice, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services. By using Alice’s platform, you consent to the practices described in this policy.

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1. Data Controller

Alice Services acts as the data controller for the information you provide. You can contact us at hello@aliceyou.com for any data-related queries.

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2. Information We Collect

We collect personal data necessary to provide and improve our services. This includes:‍

• ‍Account Details: Name, email address, phone number, billing information, and WhatsApp/communication preferences.‍
• Task Information: Details of tasks you request, including context and any files shared.‍
• Usage Data: Information about how you use our app, website, or portal (e.g., log data, device information).‍
• Payment Data: Credit card or other payment details for subscription purposes.

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3. How We Use Your Information

Alice processes your personal data to:

• Assign you a dedicated personal assistant.
• Manage your requests and provide efficient task completion.
• Communicate with you regarding your account or tasks.
• Improve and personalize our services based on your preferences.
• Ensure security and prevent fraud.
• Process billing and payments.

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4. Sharing Your Information

We may share your data in the following circumstances:‍

• ‍Internal Use: Among Alice's team to fulfill your requests and provide services.‍
• Third-Party Service Providers: For payment processing, cloud storage, or task-specific needs (e.g., booking services).‍

• Legal Requirements: If required to comply with legal obligations or protect our legal interests. Alice ensures all third parties comply with data protection laws and only process data as necessary.

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5. Data Retention

We retain your data only as long as necessary to provide our services or meet legal requirements. After this period, your data will be securely deleted or anonymized.

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6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

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7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data when no longer necessary for processing.
• Object to the processing of your data for legitimate reasons.
• Withdraw consent for data processing, where applicable.

To exercise your rights, contact us at hello@aliceyou.com.

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8. Cookies and Tracking

Alice uses cookies and similar technologies to improve your experience on our platform.

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9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on our website, and your continued use of the platform indicates your acceptance of these changes.

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10. Contact Us

‍If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us at:‍

Email: hello@aliceyou.com‍

Address: Av. de Berna nº30 2ºB 1050-042 Lisboa, Portugal

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By using Alice, you agree to this Privacy Policy and the processing of your data as described herein.